Aura is committed to protecting the personal information of all visitors to this web site. We recognise our obligation to keep personal information secure and believe it is important for you to know how we treat information about you.

Information collected 
Users of our website can visit the site without revealing their identity or providing information about themselves.

We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our website, we may (now or in the future) provide the opportunity for users to register for an event or order goods, join a mailing list, request information or book something.

When this sort of information is collected we will provide the reason for collection and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users to provide us with their personal information.

Use of collected information
Generally, visitors are informed of the use of their personal information at the time of collection. Normally, personal information provided or collected is used to respond to inquiries or to process requests.

Security of collected information
Aura maintains strict physical, electronic and administrative safeguards to protect user’s personal information from unauthorised or inappropriate access. Workers, affiliates and business partners who misuse a user’s personal information are subject to legal or disciplinary actions.

Controlling your personal information

Aura will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Aura may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 (to be replaced by General Data Protection Regulation on 25 May 2018). A fee is not normally due. If you would like a copy of the information held on you please write to Aura Newcastle Ltd, Baltic Place, Level 4 West Tower, South Shore Road, Gateshead, NE8 3AE.

If you believe that any information we are holding on you is incorrect or incomplete, please email (aura.team@auranortheast.com) or Aura Newcastle Ltd, Baltic Place, Level 4 West Tower, South Shore Road, Gateshead, NE8 3AE.  We will promptly correct any information found to be incorrect.

You have a right to complain to the Information Commissioners Office (ICO) if you think there is a problem with the way we are handling your data. They can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (telephone 0303 123 1113).